Refund and Shipping Policy

REFUND & SHIPPING POLICY

​Because our products are perishable, we do not accept returns or exchanges.

FULFILLMENT SCHEDULE
Orders are fulfilled from Las Vegas, Nevada. Our regular shipping days are Monday and Tuesday, excluding holidays. Orders placed after 1:00 PM Pacific Time may move to the next available shipping day. Orders received after the weekly shipping window may be held until the following Monday so the cakes spend as little time as possible in transit. During holidays or periods of high demand, processing may take longer.

SHIPPING & TRACKING
Available shipping methods and charges are shown at checkout. When your order ships, tracking information will be sent by email or text. Carrier delivery dates are estimates and cannot be guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside our control may delay a shipment. We will gladly help you work with the carrier if a delivery problem occurs.

DELIVERY ADDRESS
Please review the delivery address before submitting your order. Customers are responsible for providing a complete and accurate address. Sweet Bean Bakery LLC is not responsible for delays, loss, or misdelivery caused by incorrect or incomplete customer-provided information, and related shipping charges are nonrefundable.

DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, contact cakes@sweetbeanmaui.com within three days of delivery. Include your order number and clear photographs of the package and products so we can review the issue and determine an appropriate resolution.

STORAGE
Cake jars are shipped frozen and vacuum sealed. Place them in the freezer promptly upon arrival. Properly stored jars may remain frozen for up to six months. Thaw before serving and enjoy at room temperature for the best flavor and texture.